Stuff happens. People and companies make mistakes. If you've had a long-term relationship with a vendor, reaching for the divorce papers too quickly can be the wrong move.  

But what we've learned about Dell recently doesn't qualify as an understandable mistake. Only a rotten company sells defective computers and lies about it. How could anyone in IT or anyone buying a computer for personal use ever trust that company again?

I hate saying this. Although Dell was never a leader in technology, it pioneered a business model, including one of the world's best supply chains, that helped make desktop computing ubiquitous, affordable, and secure. And how could anyone not admire the smarts and drive of Michael Dell, who founded the company in his college dorm room and built it into a multi-billion-dollar enterprise in less than a decade?

To read the full, original article click on this link: The ignominious fall of Dell | The Industry Standard - InfoWorld

Author: Bill Snyder