Tom wrote in with the sort of tale that is so rare at the Gripe Line that I have to solicit them once a year in the form of my kudos-to-those-who-do-it-right Cratchit Awards. For the most part, the Gripe Line puts the spotlight on everything wrong in the world of service and support. When someone takes the time to write about a positive experience, I like to share it.

"I recently ordered a computer kit from Newegg," says Tom. "It wasn't a deciding factor in my order, but the site listed a total of $30 in mail-in rebates. There were two $10 rebates for each paired graphics card I ordered, and one $10 rebate for a CPU cooler. After things arrived and I got the system put together, I went to start the rebate process and found that the graphics card vendor's site limited rebates to one per household."

To read the full, original article click on this link: The case against tiered tech support | Adventures in IT - InfoWorld

Author: Christina Tynan-Wood's Gripe Line blog